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If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling).
- Parcel refused by the customer for any reason without our prior written authorization, including damaged product/products
- Undeliverable address not excluding P.O.Boxes or rural locations.
- No one available to accept the delivery, after 2 attempts
If a products needs to be returned because its damaged and/or broken, we will cover the shipping costs. Otherwise, the customer is responsible for the shipping costs. We won't refund the value of a product if it got delayed because of extreme conditions. Please note that a product is required to be returned in order for a refund to be issued. Sometimes we might be able to issue a refund based on a photo confirmation of a product damage. We do not refund the value of refrigerated items that were shipped without a purchase of an ice pack and an insulated box. We don't accept claims of missing products after 72 hours of receiving the goods, no exception.
Out of Stock Items
* We will contact you if this happens and we will refund you and/or exchange it without your prior consent.
We will ship any refrigerated/frozen items without a gel/ice pack if you don't add one to your cart. We will accept to avoid the gel pack addition From Nov 1st 2020 to April 30th 2020. We may change the dates without notifying you. The company is not liable if the items get below the temperature required (get damaged) based on the omission of the GEL/ICE PACK ADDITION.
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