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As a result of the increase in demand, and enhanced safety practices in our store we have decided to reduce our staff, (quarantine) and it is taking us longer than usual to pick and ship your orders. Therefore, Fulfilment of orders will take 72 business hours more than usual. Also, we encourage you to shop responsibly, please order only what you need, when you need it. We are taking care of orders by area and it may be that you receive your order next day as usual. Our customer service is taking longer than usual, please be patient. I
En raison de l'augmentation de la demande et des plus strictes pratiques de sécurité dans notre magasin, nous avons décidé de réduire notre personnel (quarantaine) et il nous faut plus de temps que d'habitude pour expédier vos commandes. Par conséquent, le traitement des commandes prendra 72 heures ouvrables de plus que d'habitude. De plus, nous vous encourageons à acheter de manière responsable - commandez uniquement ce dont vous avez besoin, quand vous en avez besoin.
We've had plenty of success providing an outstanding fast delivery service in Montreal. We normally hand-deliver the same night (if your order is received before 3:30 pm). Orders received on weekends and holidays would be delivered the next weeknight between 6:30-10:00pm. IF you prefer to be delivered during the day, please let us know (office address). *Our delivery fee is $7.95 if your order is less than $30; $5.99 between $30 and $79. It is FREE if you order more than $80.
We also deliver all Montreal Surroundings by hand. We have a great platform to assure having your product delivered the same night between 6:30 and 9:30pm (if your order is received before 3:30 pm). Orders received on weekends and holidays would be shipped the next weeknight. We deliver all areas including Laval, Brossard, Lasalle, Verdun, Boucherville, Longueuil, L'ile-Bizard among other areas. If your area is not covered, we will deliver the next business day.
We process and ship orders the same day if it was placed before 3:00PM ET. Orders received on weekends and holidays would be shipped the next business day. We offer free ground shipping for all of our products shipped within Canada. We ship most orders using Canada Post. Shipping carrier will be determined by Nature Sante at the time of shipping based on end destination to assure your shipment arrives as soon as possible. Expedited shipping is also available at an additional cost. Exceptions will be based on address (remote locations) and max weight allowed (3kg) to get free shipping. Your order will be accepted, and in no sense, it will oblige our company to ship without an additional fee (if that's the case, a team member will contact you to give you the best possible deal). If by any chance, your order is returned because of a mystype on your address and/or your addres is a P.O. BOX and was not notified, you are entiltled to cover the shipping costs for the return and the shipping back to you.
Nature Sante ships internationally via Canada Post. Additional shipping fees apply to international shipments. There is no tracking number associated with the shipment. It’s your responsibility to call the courier company, If the product takes more than usual. The company is not responsible if the order is lost. We encourage you to contact us before ordering if outside USA and Mexico.
Shipping times vary between carriers. Nature Sante will provide the due diligence needed to assure your shipment arrives as soon as possible based on where you are located. The reference shipping times after your package has been processed and shipped are as follows:
This estimated periods will vary if a specific product is not available. We will only ship once to your location, if a product is not available, the order could be changed upon your authorization. Our system is updated on a regular basis, yet we are not obliged to ship a parcial order if a product is not available
After your order has shipped, you will receive a confirmation email containing one or more tracking numbers and an indication of which shipping service was used. Use that information to track your order.
Contact us if you have any questions or problems with your order.